Moving FAQs | Impact Movers

Question 1

How far in advance should I book my move?

Accepted Answer

We recommend booking 2 to 4 weeks in advance, especially during the busy summer months or if you are moving at the end of the month. However, we always do our best to accommodate last-minute requests when our schedule allows, so don't hesitate to reach out!

Question 2

Are your movers licensed and insured?

Accepted Answer

Yes. We are a fully licensed and insured moving company. This ensures that your belongings and your property are protected from the moment we start packing until the last box is placed in your new home or office.

Question 3

How do you estimate the cost of a move?

Accepted Answer

For local moves, we charge an hourly rate based on the number of movers and trucks required. For larger residential or commercial moves, we offer free, no-obligation on-site or virtual estimates to provide you with a highly accurate quote and eliminate any moving day surprises.

Question 4

Do you offer packing services and supplies?

Accepted Answer

We sure do! You can opt for our full packing and labor services where our expert team handles everything from wrapping fragile decor to boxing up your books. If you prefer the DIY route, you can also purchase professional-grade moving boxes, bubble wrap, and packing tape directly from us.

Question 5

Do I need to empty my dresser drawers before moving day?

Accepted Answer

It depends on the furniture. For standard, sturdy dressers, you can usually leave lightweight clothing inside. However, please remove any fragile items, jewelry, books, or heavy objects. For antique or pressboard furniture, it is always safest to empty the drawers completely.

Question 6

What happens if something gets damaged during the move?

Accepted Answer

While our expert crews are highly trained to protect your items and your home meticulously, we know accidents can occasionally happen. We provide standard valuation coverage with every move, and we gladly offer full-value protection options for added peace of mind. Please ask one of our representatives about our valuation coverage before your move!

Question 7

Can you move large or specialty items like pianos or safes?

Accepted Answer

Yes! Our teams have the training and specialized equipment to safely handle heavy and bulky items. Just let us know about these items ahead of time so we can make sure we bring the right tools and enough crew members to move them safely.

Question 8

Do you handle office and commercial relocations?

Accepted Answer

Definitely. Our commercial moving services are specifically designed to minimize operational downtime. We coordinate everything from safely packing sensitive office equipment to disassembling and reassembling cubicles and conference tables, getting your team back to work quickly.

Question 9

Do you require a deposit to secure my moving date?

Accepted Answer

Yes, we require a small deposit to lock your moving date and time onto our calendar. This guarantees your spot with our crew.

Question 10

Are there any items you cannot move?

Accepted Answer

For safety and legal reasons, our trucks cannot transport hazardous materials (like paint, gasoline, propane tanks, or harsh chemicals), perishable food, or live plants. We also advise that you transport extremely valuable personal items like cash, vital documents, prescriptions, and fine jewelry with you in your personal vehicle.

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